France Telecom's new monthly phone bill record: €159,000

If you've been following the story of astronomical mobile 'phone bills here in France, you'll know that in the past week two cases have made the headlines: One for over €45,000 and another for €39,500.

Well, if you thought you had heard the end of it or that those amounts were as steep as it gets, think again.

Now comes news of a bill that makes the others all but pale into insignificance - as if that were possible - one for over €159,000.

It's a case that dates back to May this year but has only just been made public and is hardly great public relations for Orange, the mobile 'phone network operator and Internet service provider of this country's main telecommunications company, France Telecom.

It involves Jean Spadaro, an accident and emergency doctor from Fontainebleau, a town 70 kilometres south east of the French capital, who back in November 2008 chose a subscription based on €30 a month which would allow him an Internet connection using a 3G key.

But as the months went by he noticed that both his use of the 'phone and naturally the size of his bills were increasing, so he decided to change his subscription.

"By April this year I saw that my monthly bills were as much as €860 so I opted instead for the business 'unlimited access' option at €50 a month," he said.

"But when I received the bill at the end of May, I couldn't believe my eyes: €159,212 for one month's worth of connection."

Just as in the other two cases that have filled column inches and airwaves in France this week, Spadaro had fallen victim to that "unlimited access" clause for users who had signed the Orange business contract, which in fact is anything but "unlimited" in that it only refers to the time spent using the 'phone and not the maximum one gigabyte volume allowed each month.

Spadaro insists that nobody had ever explained to him that "unlimited access" didn't exactly mean what it implied when he signed the 10-page contract complete with obligatory small print.

So what has France Telecom got to say about this and the other cases that have hit the headlines over the past week?

The man charged with that thankless task was the company's director of business markets, Jean-Paul Cottet.

Speaking on France 2 television's lunchtime news programme on Wednesday, Cottet once again explained the real meaning of "unlimited access" admitting that there was probably still work to be done in clarifying to business customers exactly what each option available offered, and the limits contained within each contract.

But while acknowledging that in Spadaro's case there had been an error in issuing the bill that hadn't taken into account the request to change the terms of the customer's contract, the problem of exorbitant bills wasn't a widespread one.

"There have been problems with only one per cent of the 4,000 users who've opted for the business formula with the 3G key," he said.

"Around 30 contested bills are currently under review and we'll deal with each customer on a case-by-case basis."

A new case of mobile phone bill madness in France

Just another news-making day in France for Orange, the mobile 'phone network operator and Internet service provider of this country's main telecommunications company, France Telecom.

And that of course can only mean an astronomical bill for someone, somewhere.

Or at least, so it would seem, based on recent evidence.

Following hot on the heels of the story of Eric Gernez, who received a demand for payment courtesy of Orange, of over €45,000 for one month's worth of Internet charges comes the case of Christophe Aupy-Fagues.

http://www.france-today.com/2009/11/one-frenchmans-monster-45000-internet.html

When the company director in the town of Saint-Herblain in western France opened the most recent bill for his firm's mobile 'phone just last Friday he too, just as Gernez before him, received a nasty surprise.

The sum charged was a whopping €39,500 a figure, which Aupy-Fagues said, represented almost 10 per cent of his company's annual turnover.

Just to make matters worse Aupy-Fagues pays his 'phone bill by standing order so the money would have already left the company account had he not immediately contacted the bank and blocked the transfer.

All right, so it wasn't quite as much as the monstrous bill Gernez had been sent, but the period for which Aupy-Fagues had been charged was shorter - just 15 days - which meant that he had run up daily costs of...well you do the maths.

So what's going on here?

Well, the "offender", if you will, had been his business partner who had been on a trip to Spain and taken the 'phone with him.

But as far as Aupy-Fagues was concerned the real culprits were the 3G 'phone, Orange itself and the "unlimited access" contract he had signed with the company.

It was - and is - only valid for use in France, a vital detail of which, Aupy-Fagues maintains, he had never been informed, and the astronomical charges accumulated were a result of that infamous "roaming".

"If we had known that unlimited access was confined to France, my business partner would never have taken the 'phone with him," said Aupy-Fagues, who also blames Orange-France Telecom for not providing its customers with sufficient information or alerting them when charges appear to spiral out of control.

"Nobody got in touch with us or sent us a warning that the charges we had accrued were of such enormous proportions," he said.

Aupy-Fagues is still waiting for an explanation from Orange and hopes there has been some sort of mistake, but in the meantime he intends to try to find other "victims of the 3G key" in France

What's the betting he and Gernez are not the only ones?